Changing plans, managing billing and overage settings

Required role and plan

View

Viewer or higher

Change plan, manage billing, overage settings

Owner only

Plan limits

See Settings → Billing and Pricing for prices. Prices exclude tax. Only live deliveries count toward monthly messages; retries, test sends and test environments do not.

Move from Free to a paid plan

1. Open Settings → Billing.
2. Select Choose on the plan you want.
3. Enter your card on the payment page. When it completes, you return to the dashboard and your plan is updated.

Change or cancel a paid plan

1. In Settings → Billing, select Choose on the new plan. To cancel, choose Free.
2. In the dialog, check the new monthly price, the amount due today, when it takes effect, and the features you will lose.
3. Select Switch, or Cancel subscription when cancelling.

• Upgrades take effect right away and the prorated difference is charged today. If the payment fails, the plan does not change.
• Downgrades and cancellations take effect at the end of the billing period. Until then, select Undo to keep your current plan.
• If you have more projects than the new plan allows, delete projects first.

Choose what happens at the limit

On a paid plan, choose under When you reach the limit. The Free plan always stops at the limit.

Manage your card and invoices

1. Select Manage billing in Settings → Billing.
2. Update your card or see invoices on the billing page that opens.

Organizations on a custom contract (Enterprise) cannot change plans here. Contact us to change your contract.

Related pages

• Overview
• Organizations, projects and environments
• Members and roles